Blogs & Insights
Insights on Agentic AI, financial services automation, and the future of customer experience.
The AI-powered bank: Rewiring for excellence in customer care
To unlock AI value, banks must “rewire”: integrating technology into redesigned processes, unified data, and cross-functional operating models to achieve sustainable structural change.
Who’s Adopting AI Agents—and What They’re Actually Doing With Them
You can treat it as a personal assistant to take care of the lower-level details with little supervision for a wide range of digital work.
AI Trends for 2026: Building 'Change Fitness' and Balancing Trade-Offs
"AI is no longer the experiment on the side; it’s rewiring how work gets done."
People have been very excited about the implementation of AI. And a lot of work has focused on understanding how we can use AI to make our work more efficient. But we need to start paying attention to the ways in which AI may also negatively shape the experience of work—in ways that both shapes organizational outcomes and the human employee’s experience.